Privacy Policy
Organix Haus of Vitality
Effective Date: January 1, 2025

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Organix Haus of Vitality (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers or consent records, with any affiliates or third parties for marketing, promotional, or unrelated purposes. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

Personal Information

  • Name, email address, phone number, and physical address

  • Payment details for purchases or quotes

  • Opt-in records and timestamps for SMS, email, and other channels

Non-Personal Information

  • IP address, browser type, and device information

  • Website usage patterns and analytics

  • Cookies and similar technologies

Customer Communication

  • Records of inquiries and service requests

  • Appointment details and preferences

  • Service history and feedback

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services

  • Process transactions and payments

  • Communicate with you about inquiries, appointments, and updates

  • Enhance website functionality and user experience

  • Ensure security and prevent fraud

  • Maintain records of consent and communication preferences

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive texts related to our services—such as appointment reminders, support updates, and important notifications.

Opt-In & Consent

  • You will only receive messages if you explicitly opt in

  • We maintain timestamped consent records

  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

  • You can cancel SMS messages at any time by replying “STOP”

  • A confirmation text will be sent, and no further messages will follow unless you re-opt in

  • All opt-out requests are processed within 24 hours

Message Frequency & Content

  • Frequency depends on your interactions with our business

  • Messages relate only to requested services

  • No promotional messages are sent without your specific consent

Help & Support

  • Reply “HELP” for assistance or contact us at support@ohvitality.com

  • Support is available during regular business hours

Carrier Information

  • Standard message and data rates may apply

  • Carriers are not liable for delayed or undelivered messages

  • Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for essential services (e.g., customer service or messaging delivery) is permitted. All other use categories exclude SMS opt-in data and consent records.

We implement strict safeguards to protect SMS opt-in information and related consent data.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share limited data only with:

Service Providers

  • Vendors assisting with payment processing, scheduling, or message delivery

  • All vendors are contractually required to maintain confidentiality and security

Legal Compliance

  • When required by law, legal process, or government request

  • To protect our rights, safety, or property

Business Transfers

  • In the event of a merger or sale of assets, your data remains protected under this policy

All categories exclude text messaging opt-in data and consent, except where required for SMS delivery.

5. Data Security

We maintain reasonable security practices, including:

  • Encryption of sensitive data in transit and at rest

  • Secure authentication and access controls

  • Regular system updates and security audits

  • Employee training in data protection

  • Breach notification procedures under applicable law

  • Secure backups and disaster recovery planning

While we take every precaution, no method of transmission or storage is entirely secure.

6. Cookies & Tracking Technologies

We use cookies to:

  • Analyze site traffic and usage

  • Remember preferences

  • Improve website experience

  • Measure performance of our content and services

You may disable cookies in your browser, but doing so could limit some site functions.

7. Your Rights & Choices

You have the right to:

  • Access, correct, or delete your personal information

  • Opt out of marketing emails via the “unsubscribe” link

  • Opt out of SMS by replying “STOP”

  • Request information about how we process your data

  • Withdraw consent for future communications

  • File a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, email support@ohvitality.com.

8. Third-Party Links

Our website may link to third-party sites. We are not responsible for their content or privacy practices. This policy applies only to data collected by Organix Haus of Vitality.

9. Updates to This Policy

We may revise this Privacy Policy as needed. The latest version will always be posted on our website with the effective date. Significant updates may also be communicated by email or website notice.

10. Contact Us

Organix Haus of Vitality
Phone: (210) 915-2334
Email: support@ohvitality.com
Website: www.ohvitality.com